RemotePoint Jade (vp4910)
How many units can I use within close proximity of each other?

Each Jade is programmed with one of 64,000 unique ID's. You can literally have hundreds of them within range of each other and they will not interfere with one another.

Where do I get the software for the Jade?

There are versions available,Windows 32-bit and 64-bit. Download the correct one from our Download Center.

Can I use one remote to control more than one computer?

No. Each RemotePoint Jade can only "talk" to one USB receiver at a time. With it's auto-RF pairing technology, the remote will only "talk" to the last receiver that was paired with it.

Does the software feature a countdown timer?

No, the software allows you to program only keystrokes and multimedia controls into the buttons.

Accessories & Replacement Parts
Is there a replacement receiver for my RemotePoint Jade?

Order Support
What is my warranty on SMK-Link products?

SMK-Link Electronics warranties all products for one year from date of purchase ( See Manufacturer's Limited Warranty ).

How can I return my RemotePoint order?

If purchased directly from the SMK-Link websites, you may return your product within two weeks of purchase for any reason. Products purchases from other outlets must be returned to the place of purchase. For returns directly to SMK-Link Electronics, contact our Product Support team for an RMA authorization and return shipping address. You cannot return your order to SMK-Link without and RMA authorization number.