Nano Dongle Bluetooth V4.0 LE+EDR (VP6495)
I upgraded from Windows 7.x to Windows 8 or Windows 10 and my Nano Dongle no longer works.

Due to a change in the USB handling of Windows starting with Windows 8 and carried forward in Windows 10, the CSR Harmony software driver supplied with the VP6495 will no longer function correctly.

If you upgraded beyond Windows 7.x with the Nano Dongle previously installed, simply re-install the Nano Dongle using the following steps:

  • With Windows running, remove the Nano Dongle from your computer.
  • Using the Windows Control Panel 'Remove Software' option, un-install the CSR Harmony software driver.
  • Re-boot your computer.
  • With your PC re-booted, insert the Nano Dongle Bluetooth V4.0 in your USB port.
  • Windows will detect the Nano Dongle Bluetooth V4.0 as a new device and install its own software driver automatically.

 

I have have a new computer with Windows 10 and I cannot find a driver for the dongle.

The VP6495 Bluetooth dongle should work correctly with your Windows 10 system. If not, simply re-install the Nano Dongle using the following steps:

  • Remove the VP6495 Bluetooth dongle.
  • If the CSR Harmony software is loaded, remove the CSR Harmony software.
  • Re-boot your computer.
  • Plug the USB dongle into an available USB port.
  • Your native Windows 10 driver should load and the dongle should work again.

 


Accessories & Replacement Parts
Is there a replacement Nano Dongle driver for Windows 10?

Yes, Windows 10 will supply them. Un-install the Nana Dongle using the steps above.


Order Support
What is my warranty on SMK-Link products?

SMK-Link Electronics warranties all products for one year from date of purchase ( See Manufacturer's Limited Warranty ).

How can I return my Nano Dongle order?

If purchased directly from the SMK-Link websites, you may return your product within two weeks of purchase for any reason. Products purchases from other outlets must be returned to the place of purchase. For returns directly to SMK-Link Electronics, see ( Product Returns ) to obtain an RMA authorization and return shipping address. You cannot return your order to SMK-Link without and RMA authorization number.