RemotePoint Pilot Pro (VP6450)
I upgraded to Windows 8.1 and my RemotePoint Pilot Pro no longer works.

Due to a change in the USB handling of Windows 8.1, your Pilot Pro USB wireless receiver may no longer function correctly. If the "MX" date on the back of your receiver is before 07 14, it needs to be replaced to work with Windows 8.1.

My remote will not move the slideshow nor control the cursor.

You may need to train the receiver to accept the digital code from the remote. To do this, remove the receiver from the USB port and re-connect it after a few seconds. Immediately move the remote beside it and hold down the NEXT (right arrow) and watch the LED on the receiver. After 10 seconds of holding down the right arrow, the LED should change from flashing green, to solid green, then red and back to flashing green. Your remote should now be useable.

How do I change the battery in my Pilot Pro? Where is the battery?

The battery compartment is located in the remote (hand held unit) just above the storage bay for the receiver. Just pull out the receiver and pull out the tray above it. It slides out and you can place the battery in "+" side up. If the battery tray seems to be stuck and you have difficulty sliding it out, you can use a screwdriver (or a key) as a lever. Position the tip of your lever under the battery tray. Use the lower edge of the receiver bay as the fulcrum. You should be able to dislodge the tray this way.

Accessories & Replacement Parts
Is there a replacement receiver for my RemotePoint Pilot Pro?

>Yes, we provide an original replacement receiver. See Universal 24 GHz Receiver for VP4150 VP4350 VP6450

Order Support
What is my warranty on SMK-Link products?

SMK-Link Electronics warranties all products for one year from date of purchase ( See Manufacturer's Limited Warranty ).

How can I return my RemotePoint order?

If purchased directly from the SMK-Link websites, you may return your product within two weeks of purchase for any reason. Products purchases from other outlets must be returned to the place of purchase. For returns directly to SMK-Link Electronics, see ( Product Returns ) to obtain an RMA authorization and return shipping address. You cannot return your order to SMK-Link without and RMA authorization number.