VersaPoint DuraKey INdustrial & Medical Grade Keyboard and Mouse (VP6340)
My VP6340 Mouse has quit working. How can I get fix it?

VP6340 Medical Mouse Reset Instructions:

  • Remove the USB dongle from your PC.
  • Remove the batteries from your mouse.
  • Press and hold the mouse-left and -right click buttons simultaneously.
  • Insert batteries in the mouse while holding down mouse-left and -right click buttons
  • After batteries are installed, release the two mouse buttons, closing and tightening the screws on the battery compartment cover.
  • Within 15 seconds, plug the USB dongle back into your PC, and wait for device pairing with your operating system.

 

Accessories & Replacement Parts
Is there a replacement USB receiver for the DuraKey Industrial Mouse??

Unfortunately, there is no replacement USB dongle available for this mouse.


Order Support
What is my warranty on SMK-Link products?

SMK-Link Electronics warranties all products for one year from date of purchase ( See Manufacturer's Limited Warranty ).

How can I return my SMK-Link order?

If purchased directly from the SMK-Link websites, you may return your product within two weeks of purchase for any reason. Products purchases from other outlets must be returned to the place of purchase. For returns directly to SMK-Link Electronics, see ( Product Returns ) to obtain an RMA authorization and return shipping address. You cannot return your order to SMK-Link without and RMA authorization number.

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