Frequently Asked Questions - FAQs VP4450 Remotepoint Emerald faqs - vp4450 | SMK-Link Electronics - Computer Peripherals

RemotePoint Emerald Navigator (vp4450)
Is the USB receiver available separately?

A replacement receiver is available for the RemotePoint Emerald and is available now (Click Here).

Where do I get the software for the Emerald Navigator?

There are versions available,Windows 32-bit and 64-bit. Download the correct one from our Download Center.


Accessories & Replacement Parts
Is there a replacement receiver for my RemotePoint Emerald?

Order Support
What is my warranty on SMK-Link products?

SMK-Link Electronics warranties all products for one year from date of purchase ( See Manufacturer's Limited Warranty ).

How can I return my RemotePoint order?

If purchased directly from the SMK-Link websites, you may return your product within two weeks of purchase for any reason. Products purchases from other outlets must be returned to the place of purchase. For returns directly to SMK-Link Electronics, see ( Product Returns ) to obtain an RMA authorization and return shipping address. You cannot return your order to SMK-Link without and RMA authorization number.

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